S1 E1: TPA claims, Betting Shops, Brightstar and Disney Princess!

Welcome to our brand new podcast "Off Script" where Jeremy connects with people across his businesses to find out what makes them tick.

First up is Samantha Adams, Service Leader for our Third Party Administration division based in Stoke.

Diving into the rapid expansion of the Third Party Administration team, Sammie shares her insights on cultivating a vibrant team atmosphere and delivering outstanding customer service.

From heavy metal quiz nights to her early aspirations in hospitality and catering, Sammie's story shows her passion for delivering unbeatable service. Hear about her transition from facing redundancy at a young age to mastering the dynamics of a call centre at Brightstar, setting the stage for her journey in the claims industry.
Tune in for an episode packed with laughter, lessons, and the inside scoop on thriving in a fast-paced environment.