S1. E3 - Dancing, Development Roles and Dragons

Welcome to another episode of "Off Script," where we peel back the layers to reveal the stories behind the people powering our company. This episode, Jeremy sits down with Nicola Hayward, People Leader for the Motor Third Party Property Damage team.

Nicola has been a cornerstone of the company for eight years, growing alongside the department itself. When she joined, the role of People Leader didn't even exist—now, she's pivotal in overseeing both the performance and wellbeing of the staff in the department. With 20 direct reports, Nicola thrives on building trusting relationships and managing the diverse needs of her team, affirming that no two days are ever the same.

Starting her career as an impact claims handler, Nicola brings first hand experience to her leadership role, combining her competitive spirit with a passion for team engagement through various building activities. She describes her career path as "weird and wonderful," paralleled by her 27 years of experience in dance, spanning ballet, tap, modern, and street styles. Initially driven towards a career in dance, she found a way to merge her love for helping and guiding others into a long-lasting career in insurance.

Tune in as Nicola shares how she channels her competitive nature and passion for dance into her leadership style, making her an integral part of our team's success and a master in the art of work-life balance.