S2 E2 Listening, Learning, and Leading: Abbe’s First Weeks as Group Finance Director

In this episode of Off Script with Jeremy Hyams, Jeremy sits down with Abbe Smith, our new Group Finance Director.

Only a couple of weeks in, Abbe shares how she’s diving head-first into understanding how every part of the business connects, from finance to operations, HR to claims. Her focus? Making life easier for everyone through collaboration, communication, and clarity.

Abbe talks about her first impressions of the company’s family feel, her admiration for her new team, and how small changes in how we talk and work together can have a huge impact on efficiency and morale.

They also cover her career journey (including her childhood dream of becoming a vet 🐾), her belief in transparency for customers and teams alike, and how clearer communication could transform the insurance experience for everyone.

It’s an open, thoughtful, and light-hearted conversation about leadership, learning, and the power of listening, with a surprise ending featuring Paddington Bear, Batman, and a “K-Pop Demon Hunter” cake.