S2 E4 From Air Cadets to Claims – Making Insurance Human

In this episode of Off Script with Jeremy Hyams, Jeremy chats with Tatiana, a TPA claims handler in our Newcastle-under-Lyme office, who has been turning insurance claims into smoother, more human experiences for almost two years.

Tatiana shares how she balances content, gadgets, and now property claims, about the benefit of learning across different product lines. She also talks about the importance of creating a positive office environment with weekly team discussions to improve collaboration and morale.

From her early ambition to join the RAF to discovering her passion for insurance, Tatiana shows how life can take unexpected turns, and how finding a path you love can be just as rewarding as the one you first imagined.

Along the way, we dive into her love for theatre, F1 racing, and the plants she’s successfully managed to keep alive.

Work for CCG and fancy being a guest on the next series? Find the link to let us know on the Internal Comms Hub.