S2 E6 Building Bridges & Connecting Teams

In this episode of Off Script with Jeremy Hyams, Jeremy sits down with Sarah Woolliscroft, who heads up CCG's TPA and operational teams across Stoke, Chipping Norton, and Taunton.

Sarah shares how she's created a cohesive culture across three offices through communication and knowledge transfer. She discusses her journey from wanting to be a newsreader to choosing independence through an apprenticeship, what makes TPA different from operations, and why surge environments bring out the best in teams.

They also tackle the reputation problem facing the insurance industry, with Sarah sharing her frustration about the perception that insurers are looking to decline claims. Plus, there's a detour into leopard-print nails and whether you'd rather speak all languages or talk to animals. 🐆