Jeremy Hyams Off Script

S1. E3 - Dancing, Development Roles and Dragons

Welcome to another episode of "Off Script," where we peel back the layers to reveal the stories behind the people powering our company. This episode, Jeremy sits down with Nicola Hayward, People Leader for the Motor Third Party Property Damage team.
Nicola has been a cornerstone of the company for eight years, growing alongside the department itself. When she joined, the role of People Leader didn't even exist—now, she's pivotal in overseeing both the performance and wellbeing of the staff in the department. With 20 direct reports, Nicola thrives on building trusting relationships and managing the diverse needs of her team, affirming that no two days are ever the same.
Starting her career as an impact claims handler, Nicola brings first hand experience to her leadership role, combining her competitive spirit with a passion for team engagement through various building activities. She describes her career path as "weird and wonderful," paralleled by her 27 years of experience in dance, spanning ballet, tap, modern, and street styles. Initially driven towards a career in dance, she found a way to merge her love for helping and guiding others into a long-lasting career in insurance.
Tune in as Nicola shares how she channels her competitive nature and passion for dance into her leadership style, making her an integral part of our team's success and a master in the art of work-life balance.

S1 E2 - Rugby Goals and Kitchen Roles to Loss Adjusting Ambitions

Welcome back to "Off Script" where Jeremy dives into the lives and careers of those who make his businesses tick. This episode features Josh Southwood, an Adjuster Technician with Claims Consortium Adjusting who brings a story of resilience and transformation that's as inspiring as it is compelling.

S1 E1: TPA claims, Betting Shops, Brightstar and Disney Princess!

Welcome to our brand new podcast "Off Script" where Jeremy connects with people across his businesses to find out what makes them tick.
First up is Samantha Adams, Service Leader for our Third Party Administration division based in Stoke.
Diving into the rapid expansion of the Third Party Administration team, Sammie shares her insights on cultivating a vibrant team atmosphere and delivering outstanding customer service.
From heavy metal quiz nights to her early aspirations in hospitality and catering, Sammie's story shows her passion for delivering unbeatable service. Hear about her transition from facing redundancy at a young age to mastering the dynamics of a call centre at Brightstar, setting the stage for her journey in the claims industry.Tune in for an episode packed with laughter, lessons, and the inside scoop on thriving in a fast-paced environment.